AdChoices
At BZ, attention to detail and taking pride in your work is imperative. This position is not for everyone, however, those who are up for a challenge will find a huge opportunity to build a successful career. At BZ we prefer to hire from within, so those working in the Sales department may then be presented with the opportunity to join our management team based on job performance. We are a family-oriented team with a positive work environment that is always encouraging personal development in all areas of life.
Summary:
New and Preowned vehicles sales, while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction.
Duties:
Approaches, greets and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Sells and delivers a minimum number of vehicles per month.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative vehicles if necessary.
Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories etc.
Provides thorough product information and demonstration to all prospects.
Offers test drives to all prospects.
Follow dealership procedures to obtain proper identification of the customers needs and wants, before test drive begins.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Knows and understands the federal, state and local laws which govern retail auto sales.
Attends product and sales training courses as requested by the sales manager.
Keeps up-to-date on new products and services within the industry.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Knows and understands equity and values, and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager and presents properly completed paperwork (i.e., insurance information, trade title etc.).
Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tanks and ensures all features are operational) prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure that all customer expectations are met.
Conducts business in an ethical and professional manner.
Maintains a prospect development and follow-up system.
Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
Attends sales meetings.
Helps with the vehicle inspection process.
Helps to keep the vehicle department neat and clean.
Maintains a professional business appearance.
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Creating meaningful content for social media accounts to drive sales.
Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Less than high school education; or up to one month related experience or training; or equivalent
combination of education and experience. a High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.